Terrible Service

I am so sick and tired of the poor service with Standard Bank. I assist an elderly woman with her banking. Signing power was arranged couple of years ago. The ATM card I use to sign into internet banking has expired. Went into Helderberg Branch yesterday and after nearly 45 minutes the consultant told that there is no record on their systems that I have signing power on this account and that the women and I must go back to her home branch. I contacted the lady and drove from Brackenfell to Caledon. Informed the consultant of my problem and she laughed saying that it was not necessary for me to come to Caledon but that they will fix the problem. I got my new card with PIN, changed the pin at the autoplus and drove back satisfied that this problem was resolved. I waited more than the time the consultant recommends and tried to sign in. It was NOT WORKING, I COULD NOT EXCESS INTERNET BANKING TO MAKE AN URGENT PAYMENT TO HERM**** MEDICLINIC. Got in my car, rushed to Tyger Manor Branch to get there before they closed. The consultant at enquiries was very helpful and after a while told me that everything is sorted. I just now tried to sign in again…. MESSAGE “YOUR OTP SERVICE HAS BEEN DISABLED!!!!!!