Terrible Service
Experienced terrible service today, my vehicle finance debit order went off on the 31st of March and I got a phone call and sms today saying my account is behind and that I haven't paid since February. My account that the debit order went off of is also standard bank. After telling them it went through they said they can only look at it next week and if I don't get a response by Wednesday I should call again. They were so quick to phone to tell me my account is behind and I didn't pay but need days to rectify their mistake.
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Standard Bank's replyOfficial
04 Apr 2021, 02:41 Hello Wesley, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply04 Apr 2021, 02:41
Official
Hello Wesley, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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