terrible service Delivery

I after opening a cheque account roughly two weeks ago, at the Hillcrest branch of Standard Bank was told my cards would take roughly 5 to 7 working days. Guess what its been 12 and no cards. On phoning and visiting the westville branch i was now told its on hold and nobody can give me a reason why but merely after visiting the bank and phoning the call centre i was told they would email the person and get back to me by the end of the day. And yes its the end of the day and nothing. If this is how new clients are treated i can only imagine there customers service.