Terrible Service

Called Standard Bank to link all of my accounts to my internet banking. They advised that I have to go into the branch to do this. Have 2 accounts with standard bank and have not received statements in over a year. Was told I have to go into the branch to get statements. Also told the statements will cost R40.00 per statement. This is absolutely ludicrous. Firstly, we are facing a global pandemic, being COVID-19 and Standard Bank are insisting you go into the branch instead of helping you over the phone. Standard Bank staff are working from home and there are less staff in the offices (as they say on their recordings), so they are happy to keep their staff safe, but not their customers. So much for "making banking easier". Secondly, you are charged R40.00 for a statement that should have been sent to you. This is ****************.