Terrible service!!!!

I have had enough of this bank's incompetence. i have called the bank more than 3 times trying to resolve a very simple matter. i have changed my number which i asked countless times for OTPs to be sent to that number. i even went inside the bankk twice to resolve this and i completed an OPT form for what because i am still gettin g OPTs sent to my old number. this is frustrating to say the least. i am seriously thinking of changing banks after so many years of loyalty to this bank. if thiks is not resolved within the next 24 hours i am switching banks. my num ber again for the millionth time ***