Terrible service

Some Kingsmead staff are unaware that you are able to book an appointment to do your fingerprints and photos at the premises for your passport. I've been there twice and there is a lady at the branch who keeps telling me to go to home affairs.

Why would I apply via your bank if I am still to go through home affairs? Obviously I am trying to avoid the home affairs route.

I called again today as I continued to follow the steps on the Standard Bank website to book my appointment at Kingsmead for my fingerprints and photos. Again a lady answered and told me that they don't do this.

Why is their staff unaware about the information clearly stated on their own website? This makes one highly irate especially when we need out passport for work purposes and then you get staff who don't even know what's going on.