Terrible service by Standard Bank ***** department

Given a phishing attempt on my account, I had to get a new debit card from the bank and had to reset/change my internet banking login details. To do this I spent at least more than two hours at my branch due to waiting and systems not always responding. After successfully changing everything I believed my issue was addressed. However, over the last month or so my new card was intermittently blocked (four times now) which meant I was unable to execute internet banking or app transactions. On each occasion I contacted the bank and consequently its ***** department to have the issue sorted out. This was sorted after going through tedious but necessary security protocols while listening to nerve rattling waiting music being played (high time the bank changed this bad waiting theme music). The problem is that my access to process transactions via internet banking or the app keeps on being blocked after a few days. This has now happened four times within a month. Today (Sunday) it happened again after sorting out the same recurring issue on Friday and trying to understand why this is happening. No answers could be provided then. Twice today I called the ***** department of Standard Bank to have this issue addressed. Twice they left me waiting on the phone for over 30 minutes with no response or come back after I raised my complaint with them. As a very long standing client, often approached for private banking, I am angry and very disappointed with this type of service and the fact that this problem recurs with no proper explanation or resolution from the bank.