Terrible service by Standard Bank

I learned sometime this year that someone attempted to take a loan with Standard Bank using my particulars. The person in question failed to submit the supporting document hence the application was not fully processed.

I was requested to then submit and affidavit and was told that Standard Bank will investigate. The whole process was supposed to take 15 working days. I have on several occassion to do a follow-up and everytime without getting a response. It is now four months and still no feedback on the finding of the investigation.

I have contacted them by email and telephonically and still they are not responding. All they have told me is someone will look at my case or I should expect a call from them and nothing happens after that.