Terrible service by Standard Bank

<p>My Brother went to open a bank account at Standard Bank Trade Route Mall and the sales consultant who was assisting him by the name (Monaisa Kgadi) opened for him a Cheque account instead of Savings account then gave him a letter with his banking details to provide to Human Resources when he got to work and open the letter it had somebody else's name then he emailed her to advise about this and she apoligized. She didnt give him a bank card as she said she was waiting for the account application to be approved. 2 days later she doesnt call him she emails to tell him that his account was declined due to his credit status why did she not open a Savings account in the first place? It was very selfish of her whats important to her is to make a sale and reach the target not customer service. We then googled Std Bank Trade Route mall on the internet ********** no one answers the phone we've been calling for the past 2 days no answer. My brother has already given those banking details to HR so i wanna know how long does it take to open a bank account at Standard Bank seriously? I should have known and send my brother to FNB i bank with them and they provide the best customer service! Disappointed in Standard Bank i myself wanted to go and open an investment account with Standard bank but after the experience with my brother NO thank you disappointed in Standard Bank now he has to take time off at work and go open another account at another institution and go back again to HR to give them those banking details can you imagine that frustration. Standard Bank no more!</p>