kM
kabelo M
1 reviews | Active since Jan 2016
06 Oct 2020, 13:19
Terrible service
I had a terrible customer service experience at standard bank dobsonville branch. 2 weeks ago i waited 3 hours in the queue for card renewal. They sent me message to come and collect the card, I'm still in the queue from 11:30. Staff don't come to check customers in the queue. It's not only me who is experiencing this bad service, old people are in the queue outside the mall it's raining! I BLAME THE MANAGEMENT.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Oct 2020, 13:52Good day Kabelo,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply06 Oct 2020, 13:52
Official
Good day Kabelo,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
kM
kabelo M's updateReviewer Update
06 Oct 2020, 14:01i just left. I was on lunch, i couldn't wait any longer. I didn't get help after waiting + 2 hours in the queue.
kM
kabelo M's update06 Oct 2020, 14:01
Reviewer Update
i just left. I was on lunch, i couldn't wait any longer. I didn't get help after waiting + 2 hours in the queue.
kM
kabelo M's updateReviewer Update
07 Oct 2020, 13:59Good day Standard Bank Complaints Resolution Centre
I haven't heard back from you regarding my complain. What must i do to get my card? or must i just close the account and forget about it?
I haven't heard back from you regarding my complain. What must i do to get my card? or must i just close the account and forget about it?
kM
kabelo M's update07 Oct 2020, 13:59
Reviewer Update
Good day Standard Bank Complaints Resolution Centre
I haven't heard back from you regarding my complain. What must i do to get my card? or must i just close the account and forget about it?
I haven't heard back from you regarding my complain. What must i do to get my card? or must i just close the account and forget about it?