Terrible service

I recently opened a Professional banking account with Standard Bank and was more than happy when I found out I’d be getting access to Private Banking. Little did I know that this would be the biggest mistake of my life. I had two requests: 1. For the linking of my bank accounts to be fixed and; 2. For the SMS’s that were sent to my mother which were meant for me to be sent to me. My mother has multiple products with Standard Bank and she previously had mine and my brother’s accounts linked to hers. He has the same issue and it seems that nobody at Standard Bank is competent enough to help us. My mother was retrenched from Standard Bank and she has advised them what to do, yet they’ve failed to do so.

They’ve retrenched competent people who know how to solve problems and have staff who don’t care about customer service. I will be closing this account and sticking with my previous bank.