DM
D M
1 reviews | Active since Oct 2022
21 Sept 2022, 09:30
Terrible service
Been a faithful client but ever since covid my finances were affected due to job loss. Tried calling standardbank and emails them numerous times to explain but i was just given the run around. During this time i still made minimum payments faithfully for my credit card. Last month they handed me over to lgr attorneys who i made arrangements with yet they still blacklisted me and they send me threatening emails saying they are taking judgement against me. I have called 5 times to lgr yet no assistance. This is terrible service from standard bank and lgr. This post is not to tarnish anyone or their institutions but just to get the right person involved to chat to
Helpful (0)
Replies (17)0
Replies (17)
Standard Bank's replyOfficial
21 Sept 2022, 09:41Dear Dham
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Sept 2022, 09:41
Official
Dear Dham
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
DM
D M's updateReviewer Update
21 Sept 2022, 14:14When will contact be made with me?
DM
D M's update21 Sept 2022, 14:14
Reviewer Update
When will contact be made with me?
Standard Bank's replyOfficial
21 Sept 2022, 14:20Good Day Dham
We have escalated this matter to our Legal team.
Our team will contact you as soon as they have liaised with the attorneys.
Please be on the look out for our call, we will definitely be in touch with you asap.
Sorry for the delay.
Kindest regards,
We have escalated this matter to our Legal team.
Our team will contact you as soon as they have liaised with the attorneys.
Please be on the look out for our call, we will definitely be in touch with you asap.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Sept 2022, 14:20
Official
Good Day Dham
We have escalated this matter to our Legal team.
Our team will contact you as soon as they have liaised with the attorneys.
Please be on the look out for our call, we will definitely be in touch with you asap.
Sorry for the delay.
Kindest regards,
We have escalated this matter to our Legal team.
Our team will contact you as soon as they have liaised with the attorneys.
Please be on the look out for our call, we will definitely be in touch with you asap.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
DM
D M's updateReviewer Update
21 Sept 2022, 16:31Please advise when will they contact me as its already the end of the day and still haven’t received an sms or email or anything from you guys
This is exactly what i mean by no response from you guy but now i get listed on itc as default payer yet no letter of demand or no procedures were followed
This is very concerning
Please advise on a time frame
This is exactly what i mean by no response from you guy but now i get listed on itc as default payer yet no letter of demand or no procedures were followed
This is very concerning
Please advise on a time frame
DM
D M's update21 Sept 2022, 16:31
Reviewer Update
Please advise when will they contact me as its already the end of the day and still haven’t received an sms or email or anything from you guys
This is exactly what i mean by no response from you guy but now i get listed on itc as default payer yet no letter of demand or no procedures were followed
This is very concerning
Please advise on a time frame
This is exactly what i mean by no response from you guy but now i get listed on itc as default payer yet no letter of demand or no procedures were followed
This is very concerning
Please advise on a time frame
Standard Bank's replyOfficial
21 Sept 2022, 16:32Good day Dham
We will follow up with the team and we will get back to you.
Thank you
Kindest regards
We will follow up with the team and we will get back to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply21 Sept 2022, 16:32
Official
Good day Dham
We will follow up with the team and we will get back to you.
Thank you
Kindest regards
We will follow up with the team and we will get back to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
22 Sept 2022, 10:32Good day Mr. Mahajar
Thank you for taking our call, we have escalated and will provide feedback accordingly.
Kindest regards
Thank you for taking our call, we have escalated and will provide feedback accordingly.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply22 Sept 2022, 10:32
Official
Good day Mr. Mahajar
Thank you for taking our call, we have escalated and will provide feedback accordingly.
Kindest regards
Thank you for taking our call, we have escalated and will provide feedback accordingly.
Kindest regards
Standard Bank Hello Peter Team
DM
D M's updateReviewer Update
26 Sept 2022, 15:00Hi
Please can i have an update with regards to this matter
I understand you guys are busy and working on it but i also need to be kept in the loop as promised
Thanks
Please can i have an update with regards to this matter
I understand you guys are busy and working on it but i also need to be kept in the loop as promised
Thanks
DM
D M's update26 Sept 2022, 15:00
Reviewer Update
Hi
Please can i have an update with regards to this matter
I understand you guys are busy and working on it but i also need to be kept in the loop as promised
Thanks
Please can i have an update with regards to this matter
I understand you guys are busy and working on it but i also need to be kept in the loop as promised
Thanks
Standard Bank's replyOfficial
26 Sept 2022, 15:06Dear Dham Maharaj
Thank you for getting back to us. We will request feedback and revert.
Kindest regards
Thank you for getting back to us. We will request feedback and revert.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply26 Sept 2022, 15:06
Official
Dear Dham Maharaj
Thank you for getting back to us. We will request feedback and revert.
Kindest regards
Thank you for getting back to us. We will request feedback and revert.
Kindest regards
Standard Bank Hello Peter Team
DM
D M's updateReviewer Update
27 Sept 2022, 13:11Hi
Is there feedback?
Is there feedback?
DM
D M's update27 Sept 2022, 13:11
Reviewer Update
Hi
Is there feedback?
Is there feedback?
Standard Bank's replyOfficial
27 Sept 2022, 14:10Hi Dham
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Sept 2022, 14:10
Official
Hi Dham
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
DM
D M's updateReviewer Update
27 Sept 2022, 16:34I am still awaiting a response from your team
What is so difficult that they can not respond
We are in this current situation because of the lack of communication from standard bank initially
I think this needs to be reported to higher authority as this is very concerning
What is so difficult that they can not respond
We are in this current situation because of the lack of communication from standard bank initially
I think this needs to be reported to higher authority as this is very concerning
DM
D M's update27 Sept 2022, 16:34
Reviewer Update
I am still awaiting a response from your team
What is so difficult that they can not respond
We are in this current situation because of the lack of communication from standard bank initially
I think this needs to be reported to higher authority as this is very concerning
What is so difficult that they can not respond
We are in this current situation because of the lack of communication from standard bank initially
I think this needs to be reported to higher authority as this is very concerning
DM
D M's updateReviewer Update
27 Sept 2022, 16:43Please tell them to call me before close of business today
Thanks
Thanks
DM
D M's update27 Sept 2022, 16:43
Reviewer Update
Please tell them to call me before close of business today
Thanks
Thanks
Standard Bank's replyOfficial
27 Sept 2022, 17:04Hello Dham Maharaj
We have sent your request to the team.
We have sent your request to the team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Sept 2022, 17:04
Official
Hello Dham Maharaj
We have sent your request to the team.
We have sent your request to the team.
Kindest regards,
Standard Bank Hello Peter Team
DM
D M's updateReviewer Update
27 Sept 2022, 17:05Thanks appreciate it
DM
D M's update27 Sept 2022, 17:05
Reviewer Update
Thanks appreciate it
Standard Bank's replyOfficial
28 Sept 2022, 13:26Hi Dham
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Sept 2022, 13:26
Official
Hi Dham
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
DM
D M's updateReviewer Update
28 Sept 2022, 16:08I have still not received feedback
This is so ridiculous that i have to be begging so many days for a response
This needs to be escalated to management or i will go to the ombudsman
This is so ridiculous that i have to be begging so many days for a response
This needs to be escalated to management or i will go to the ombudsman
DM
D M's update28 Sept 2022, 16:08
Reviewer Update
I have still not received feedback
This is so ridiculous that i have to be begging so many days for a response
This needs to be escalated to management or i will go to the ombudsman
This is so ridiculous that i have to be begging so many days for a response
This needs to be escalated to management or i will go to the ombudsman
Standard Bank's replyOfficial
28 Sept 2022, 16:30Dear Dham
Kindly note that you will be receiving an outcome email on your complaint by the end of today.
We have also requested that the team contacts you for any further concerns.
Kindest regards,
Kindly note that you will be receiving an outcome email on your complaint by the end of today.
We have also requested that the team contacts you for any further concerns.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Sept 2022, 16:30
Official
Dear Dham
Kindly note that you will be receiving an outcome email on your complaint by the end of today.
We have also requested that the team contacts you for any further concerns.
Kindest regards,
Kindly note that you will be receiving an outcome email on your complaint by the end of today.
We have also requested that the team contacts you for any further concerns.
Kindest regards,
Standard Bank Hello Peter Team