Terrible Service at Standard Bank Welkom

I am seriously appalled by the service we are receiving from your Welkom branch.

On Monday we went to Standard Bank Welkom because we had an appointment with the enterprise banker Mpho Molapo. On our arrival at the branch we were assisted by a short lady with short blond hair. Unfortunately do not know her name as she was not wearing a name tag. The lady informed us that Mpho is not in she is working from home. We told the lady but we have an appointment with Mpho and she did not inform us that she was not in. My sister had to take time of work and borrow money just to go the the bank only to be turned away.

The lady than took the phone and called Mpho. She than returned to us saying Mpho is busy packing for Cape Town she is moving that side, but she will scan the documents to Mpho she will open the account within the next half hour. I remember asking the lady about 3 times are you sure she is busy opening the account? Yes mam the account will be opened by 2 o'clock, she rep****. Yesterday on Tuesday mid morning. We received a call from Mpho requesting the letter of authority to proceed with opening the account. I asked Mpho but the lady said that you were busy opening the account on Monday already. This account was worked on after I had to call Standard Bank numerous times requesting for Mpho's numbers. Mpho requested that the letter of authority be taken to the branch again as the lady who scanned it did not scanned the correct paper. I told Mpho that we are not going to the branch as my cousin is working in industrial area and she needs to take time of work. Not only is she losing money for the hour or 2, but she is also losing leave hours. She requested that we take a photo and email it to her.

Today is Wednesday, that account is still not opened. We are still struggling. Why is your Welkom branch not having consultants who can assist clients. We were not walk in clients, we actually had an appointment. Why is your consultants not honoring their appointments with clients. I feel that Standard Bank is abusing clients time. There is not emphaty for what clients are going through, there is no urgency for client request.

I am happy that I do not have a transactional account with Standard Bank, jf this is the way they are treating their clients. I will be canceling my funeral policy because this is not the way I would like to be treated.

Stella Hallam