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Petronella M

1 reviews | Active since Apr 2023

01 Apr 2023, 07:19

Terrible service at standard bank

Standard bank has made my life very difficult.i have been depressed by this bank since december they blocked my account for no apparent reason.been calling them since december still they cant resolve this problem.yheir service is very very poor.they been asking me to send affidavits and i done so.at some point their consultant advised me that the issue has been rectified but my acvoung was still not working.cant even access my money in the account.i really dont not appreciate what this bank has put me through.i went to their branch in sandton and still i was not helped.the manager advised me to come the following day.i went there still my issue was not resolved

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Replies (9)
Standard Bank
Standard Bank's reply01 Apr 2023, 08:11
Official
Dear Pertonella Mpofu

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, 
Standard Bank Hello Peter Team 
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Petronella M's update03 Apr 2023, 09:36
Reviewer Update
Kindly help please
Standard Bank
Standard Bank's reply03 Apr 2023, 09:46
Official
Good Day Petronella

Rest assured our team is working around the clock to ensure that your query gets resolved.

The team will be in contact with you

Kind Regards 
Standard Bank Hello Peter Team
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Petronella M's update11 Apr 2023, 09:49
Reviewer Update
Good day

Still waiting for feedback regarding my query
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Petronella M's update13 Apr 2023, 16:04
Reviewer Update
Good day


Any feedback regarding my query
Standard Bank
Standard Bank's reply13 Apr 2023, 16:18
Official
Good day Petronella

Apologies for the delayed response.

We will follow up with our team and we will be in touch.

Thank you
 
Kind Regards 
Standard Bank Hello Peter Team
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Petronella M's update17 Apr 2023, 15:48
Reviewer Update
Good day

Still waiting for feed back with regards to my query.this matter has taken too long to be resolved.standard bank keeps on charging their monthly fees yet im not
Using the account because its still blocked.this is very unfair.maybe i must take this matter up legally as i have lost my patience pertaining this matter
Standard Bank
Standard Bank's reply17 Apr 2023, 15:50
Official
Good Day Petronella 

Rest assured our team is working around the clock to ensure that your query gets resolved .

The team will be in contact with you.

Warm Regards 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply18 Apr 2023, 09:09
Official
Dear Petronella

Thank you for taking our call. We trust that the outcome letter was delivered successfully. 

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team