Terrible service at enquiry desk Standard Bank Ilanga mall

on Tuesday 5 March I reported my lost card at Standard bank Ilanga mall in Nelspruit. the lady at the enquiry said she has blocked it and made an application for the new one. She asked me where do I want to collect it, I said Crossings branch. Her attitude was terrible, this was not my first time experiencing such a terrible attitude from her. I was no longer using that branch because of her but this time I was forced because I lost my card while I was at Ilanga mall and is the nearest branch. when I went to Standard bank Crossings branch to check how far is my new card. I find that my lost card was never stopped and no new application for another card was done. I had to stop the card at Crossings branch and apply for a new one after a week my card was lost. Standers bank must deal with that lady at Ilanga mall branch by the enquiry she is just a disaster. Fortunately my lost card was never used, regrettably I had to wait for another week to get my new card.