Terrible service and worst bank in RSA

I have not been a standard bank client for 4 years now and i am thankful i have made the decision to change banks. I have a problem where my medical aid refunded some claims due to me to my old Std bank account which now belongs to a business. I have queried this over a month ago via the call center and they indicated that the account was closed which was incorrect since the payment did not return to the medical aid. <br> <br> After seeing no progress i chose to go to Sanridge service center Std bank 2 weeks ago where i explained my problem to Refilwe Ngcobo whom needed some additional information from myself and gave me her email to send this info. I sent this info to her within 2 days and since then kept requesting for feedback which until today i have not received from her. I went back to the branch last week Thursday and spoke to her manager Benny whom explained to me that the refund will be sorted out and he will call me on 07 Apr and also supp**** me with the branch contact number i.e. ***. I have tried getting contact with Benny and Refilwe via email and both do not respond to me as well as tried calling the branch 12 times today with no answer. I want my refund asap!