Terrible service and treatment from bank with terrible private banker.

In Sep 2025 Standard bank cancelled my approved bond without wanting to understand my reasons, which was caused by incorrect reporting by Vodacom. They didn't even bother to hear my side of the story, even after i had cleared the Vodacom issue and had sent proof, and one of the home loan managers even stated incorrect info regarding my profile. I even logged numerous request with my private banker and other sections, however no support but promises after promises. I have been banking with standard bank for close to 18 years now, i pay close to R500 in fees for a very poor service with a very poor supporting private banker. I have logged a call to have the private banker changed and early next year, i will be cancelling my account.