terrible service and terrible follow up all round.

I called standard bank because i made a withdrawal and the transaction was cancelled but transaction recorded. I have loged a query since:2019-03-30 and a week later my money has still not been paid back. I called in today to find out the status of my query and I was told the query was not assigned and they created a new query again for me without my consent. Standard bank is a **** and it rediculous to its clients. I need the money back which is 1500 as I need to use for my daughter cresche payment. This bank has no heart and are very terible and money hungry. i am ashamed of my self to be associated with such a **** of a bank. This bank need to be exposed.