Terrible service and products that are misleading or dont work

<p>Ive been trying to change my EAP limit since Monday the 01 May 2017, for 3 days now. First on the app which was said to allow you to do this, doesnt allow me to change it, then I contacted the call centre on their customer service number, which i held after the prompt for 15 minutes, with no answer. I called twice after that, there was still no answer. The next day, the app gave the same error, and the call centre are still busy. Then today morning the 04 May 2017, I called again, i got through after 2 minutes of waiting, a consultant asked me question that I have never heard in my life regarding me buying property in ***amas, and owing a pro account, which I have never heard about before after confirming mi id number. She then advised she cant help me, i must try the app, which is the reason i call in in the first place. After asking to speak to a manager, her team leader came on the phone to advise me that i cant be assisted and i should use a app or go to the branch, its is time consuming and not possible this week, but i need to change the limit, ive banked with Standard Bank for +5 years, having 5 different products with them, and its unfair to be receiving this type of service. The standards have defintely dropped heavily, its a pity to see what was once a a great bank who put their client first, to now a bank on the decline to due to uns****ed people working there. </p>