Terrible service and no resolution

I went to the Overport branch in the Atrium (13/02/2025) because i was unable to do an instant EFT, i spoke to the front desk lady and she told me to go to the collections department, after waiting more than 45 minutes the ladies who were working in the department were slowly finishing up with their current customers, the lady in front of me was called. Then it came to my turn and someone else's name was called, they weren't there so a different name was called. I discovered the lady at the front desk didn't bother to put me in the queue. The lady then tried to help me but initally she was telling me i have to wait 12-24 hours for DigiME to be reactivated. I was not happy with this as i needed to do an instant EFT then and there. After much deliberation and backwards and forwards she eventually called her manager and he managed to get DigiME sorted then and there. Once leaving the bank i discovered i now cannot make card transactions with my chip and pin card so i have had to call the card division to try and resolve it but so far i still cannot make payments from my card. No body in Standard Bank seemd to know what they are doing.