Terrible service and no help

I app**** for a personal loan from Standard Bank. I was pre-qualified for a revolving credit, which was fantastic news to me. I app**** telephonically and was told to visit a branch to verify my details. At the Branch in Heidelberg after waiting 45 minutes in a queue because only one teller was open they could not assist as a copy of my water and lights account was not allowed. I then went back after a few days with a correct proof of adress, just to be notified i have to call the call centre to continue the application. This I did, but after holding for almost half an hour the consultant informed me that they have to mail the consultant who assisted me with the application as he was not available. End of call. I phone back after two days as I have not heard from the consultant at all, just to be notified again that my case cannot be processed because the lady at the branch who assisted me with the first proof of adress cancelled my application because my document was incorrect.

I have still not received any assistance