Terrible service and no feedback

Item: Standard Bank
Rating: 1
Author: nyiko M

I did an online application on the 5th of November for a credit card. A consultant called me the same day to verify my details and also instructed that I send a few documents of which I did. 2 weeks later I Haven't received ANY feedback instead when call I'm being sent from pillar to post

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

18 Nov 2020, 13:01

Dear Nyiko

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply18 Nov 2020, 13:01

Official

Dear Nyiko

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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nyiko M's updateReviewer Update

18 Nov 2020, 13:48

What best possible service are you talking because I haven't received any service at all

nyiko M's update18 Nov 2020, 13:48

Reviewer Update

What best possible service are you talking because I haven't received any service at all