Terrible service and inhuman customer service

Despite numerous visits to the branch and repeated calls to the Standard Bank call centre, I have yet to receive any assistance or meaningful feedback. I sought help as I was unemployed at the time and had active credit life cover on my credit card, yet no staff member was willing or able to assist me with initiating the credit life claim process.

Instead of providing the necessary support, Standard Bank proceeded to hand my account over to attorneys, who then subjected me to persistent and harassing calls, including after-hours contact, while aggressively demanding payment. This conduct is unacceptable, especially given that I had credit life insurance specifically for circumstances such as unemployment.

I am requesting that this matter be urgently investigated and resolved, and that Standard Bank address its failure to assist me despite my repeated efforts to seek help.