Terrible service and i want my money

<p>Last time i check Standard bank was promoting their customers to use ATM to deposit to avoid que inside and to safe time. On sunday the 04/06/2017 i went to standard bank ATM in Boulders mall to deposit the money for my electricity to the Landlord. To my surprise i received a slip advising of the technical error the machine is experiencing and my R400 did not come back. The machine just returned the 300 as it says that R300 was faulty. Instead of the machine to transact that R400 it gave me the error message slip.</p> <p>On monday i went to the bank to explain the problem, but was just given the ref number and was informed to wait for 5-7 days. Remember i had to pay for that electricity so i can b able to cook, clean and live a normal life. I complained to the sales consultant and she asked me if i havent received the sms with the ref number? When i advised her of how urgent it is matter she said, 5-7 days mam. At the moment i dont have electricity and have to ask to sleepover to my friends as if i dont have a home. 5-7 is very long and far.</p> <p>What happened to "Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value". At the moment i dont feel and see that. I have been a customer since 2006 but have never received such terrible service. I need my money ASAP as it is inconviniencing my life and my family.</p>