Terrible service and client follow up!

On the 9th of May my card got swallowed at a standard bank ATM. I called to stop my card immediately, the agent I spoke to confirmed that it had been stopped, I then asked for it to be delivered to N1 City branch, the agent agreed and confirmed thrice and also stated it would take 5 business days to be there! Eventually I got a call from a Bongani on Monday and he said my card arrived at the FISHOEK branch!! Really!! After our very long chat he said he would call me back and let me know if it can be sent to the correct branch.... well I'm still waiting for that call!!! Once again, I contact the ****** call centre and eventually spoke to a team leader whom assured me the card will be sent to the correct branch, apologized, and said it would take about 3 days and said I would receive a phone call everyday to track the arrival of the card... guess what<br> ... I'm still waiting for MY ****** card and for a lame phone call!! Poor service is actually a compliment.... This is disgusting! I've been banking with them for years and paid thousands in bank fees, I truly do not deserve this! My card had better be delivered to me by no later than Monday the 25th of May 2015!!!