tK
tshegofatso K
1 reviews | Active since Mar 2018
05 Feb 2020, 08:44
Terrible service and bad communication!!!!!!!!
No consideration and really bad experience! I tried to make a cash deposit into my account at a standard bank ATM at forest hill mall , and out of nowhere my transaction was cancelled and I didn’t get my money back ! I called the customer service line , they logged the query for me with a due date for 04/02/2020. I called them yesterday and I was told there’s no information on my case and I must wait. The inconvenience of my money hanging somewhere while my plans wait !!!! How much longer should I be inconvenienced and wait !!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Feb 2020, 06:51 Hello Tshegofatso
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply07 Feb 2020, 06:51
Official
Hello Tshegofatso
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's replyOfficial
13 Feb 2020, 16:09Dear tshegofatso kabene
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Feb 2020, 16:09
Official
Dear tshegofatso kabene
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***