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duvenhage.marlene duvenhage.marlene
1 reviews | Active since Aug 2017
23 Jun 2020, 14:27
Terrible service ALWAYS
Definitely not even worth a rating! Standard Bank really needs to start working on their costumer services! You guys are ALWAYS experiencing high call volumes when I phone, I literally hold for 20 minutes!!!!!!!
I’ve app**** for a credit card in 2018 and did not receive ANY feedback until now!
I’ve app**** for the Covid payment relief, however my debit order still went through! I phoned 4 times in 3 weeks and they are always telling me it will take 48 hours for the refund to happen?!
I want to cancel my account with Standard Bank immediately!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Jun 2020, 03:45Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jun 2020, 03:45
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
24 Jun 2020, 15:27Dear Marlene
We sent you an email requesting further details.
We await your response.
Kind regards
Complaint Resolution Centre
**********
We sent you an email requesting further details.
We await your response.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
**********
**********
Standard Bank's reply24 Jun 2020, 15:27
Official
Dear Marlene
We sent you an email requesting further details.
We await your response.
Kind regards
Complaint Resolution Centre
**********
We sent you an email requesting further details.
We await your response.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
**********
**********
Standard Bank's replyOfficial
31 Jul 2020, 12:45Dear Marlene
We still have not received a response from you on email.
The matter is closed.
Kind regards
Complaint Resolution Centre
**********
We still have not received a response from you on email.
The matter is closed.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
**********
**********
Standard Bank's reply31 Jul 2020, 12:45
Official
Dear Marlene
We still have not received a response from you on email.
The matter is closed.
Kind regards
Complaint Resolution Centre
**********
We still have not received a response from you on email.
The matter is closed.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
**********
**********