Terrible service, again

Not surprised, yet again I call Standard bank to close my loan as they haven't done it. When I call the same number I call all the time, the agent tells me she cannot help me and puts me through to the loan department. First off, just last month I called the same number over 20 times. Feel free to look at my records. Agents chose if they want to help or not. Secondly, I was put through to confirm a lost or ****** card. After waiting 10 minutes, I had to drop and call again.

Your call avoidance rate is alarmingly high.