Terrible service...... AGAIN!!!!!

Logged a Ucount query with Standard Bank for an issue caused by their change in Homeloan access bond which was poorly communicated through by a single email.

The bank took no ownership of the query and instead asked me to resolve this with the home loan division. After calling the homeloan division I was promised 4 hours turnaround on the query. A week later and having to explain my case each time I call in I am no better off.

This banks customer service is deteriorating at a rapid pace. This is again just another frustrating query I need to pull my hair out to try to get somewhere with this bank!