Terrible service, again

Trying to get a SB insurance debit order cancelled. Stood in a line of about 12 people for 45 min at the query desk of the Menlyn branch just to be told she cannot stop the debit order and I have to speak to a service consultant. So I have to sit for another half an hour to wait for an available consultant. Why was there not a sign or someone at the door to tell me where I should que?? You are in the service delivery industry as well as financial services.. It's always something with standard bank, Saturday my app wasn't working no inter account transfers available, couple of weeks ago the same thing, today I have to deal with agrrevating service from an extremely unproductive branch. What is the incentive for me to keep banking with SB?? You offer very similar products rates compared to your competitors just with ****py service.. Stopping by FNB after this.