Terrible Service

I have never been so disappointed with Standard Bank, continuous calls, border line harassment. A fault on their side is now an issue that they want ME to pay more money over to them because THEY have lost a payment. Impossible for me to lose it as it is a direct debit order. I can see on my statement where the payment has left my account and into the right account just as it has always done for the last two or so years... no I must pay more? Will there be a credit once the original payment has been made? No... Will there be a refund to pay back the air time i have lost while sitting on hold for sometime 40 minutes plus? No... Will there be a credit/refund/rebate made to me to cover the loss of time I have spent out side of work because I'm on the phone with not at all Standard Bank? NO!!!

Absolutely appalled by the service delivery, agent etiquette, and general dealings with this organization.

"Your calls are important to us" cant be that important if you put me on hold for 40 or more minutes before somebody answers the phone... then they ask you to evaluate the service and would I recommend standard bank to any one... What i will recommend to everyone is that avoid standard bank, if you are with them, migrate to a different organization. You will indeed, save your self a lot of money, time as well as stress and headaches..