RM
Rich M
1 reviews | Active since Jul 2025
14 Jul 2025, 06:44
Terrible service.
Terrible service. I have called numerous times to sort out the home loan debit which was NOT supposed to go off. I have STILL NOT been refunded my money. I was **** to by consultants, who supposedly approved my Access Bond account to my current account- she said it would take 24 hours. It has been 96 hours and it has STILL not been linked (reference ***) I was **** to by anoither consultant, who told me the debit order would be refunded, it has been 2 weeks and nothing (Mputseng ***). Seriously considering closing all accounts with Standard Bank and moving my money elsewhere.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
14 Jul 2025, 07:10Dear Rich
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2025, 07:10
Official
Dear Rich
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Jul 2025, 11:02Our team will reach out to you. Please be on the look out for our call.
Standard Bank's reply14 Jul 2025, 11:02
Official
Our team will reach out to you. Please be on the look out for our call.
Standard Bank's replyOfficial
14 Jul 2025, 13:46Good day Rich,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2025, 13:46
Official
Good day Rich,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Jul 2025, 14:16Dear Rich
Thank you for taking our call.
Please be advised that as per our telecom this matter will be escalated to our Homeloans team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for taking our call.
Please be advised that as per our telecom this matter will be escalated to our Homeloans team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Jul 2025, 14:16
Official
Dear Rich
Thank you for taking our call.
Please be advised that as per our telecom this matter will be escalated to our Homeloans team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
Please be advised that as per our telecom this matter will be escalated to our Homeloans team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
15 Jul 2025, 09:16Dear Rich
Our team would like to thank you for your patience while we resolved your matter. We have sent you an email as requested.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter. We have sent you an email as requested.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply15 Jul 2025, 09:16
Official
Dear Rich
Our team would like to thank you for your patience while we resolved your matter. We have sent you an email as requested.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter. We have sent you an email as requested.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***