terrible service

I app**** for a bond to be switched on the 5th of February and was told it would take 10 working days to get a final outcome reference ***. After supplying all the information bond statement etc. the advisor captured the address iincorrectly and it was deleted from the system. I was told this 10 days later to reapply I reapp**** on the 16th ref *** This time there was a system error and all the details never pulled through. I received 7 refs in the interim I then reapp**** for the switch on the 19th reference *** and was told again to wait 10 days. What would occur if your property is sold and transferred. can you afford to wait a month for a outcome on a app.. I spoke to Amanda the team leader that told me she will give me a call the Friday evening or Monday. which never happened, I had to call back. I later requested to speak to Amanda senior carla which never wanted to speak on the phone and told amanda to direct me to the complaints department. what happened to customer service. the worst mistake is that I just switched my cheque account standard. clearly this was a big mistake and I need to switch back. there new slogan should be simpler, better, slower