Terrible service

Standard bank fails to deliver every time. I work internationally and lost my cheque card. I ordered a new one and 2 month later, it arrived in China. WIthout a pin, and no way of obtaining a pin. I have sent in someone on my behalf-with signing rights but to no avail. No one in the entire bank can help us solve the PIN issue. Not self service banking, not online banking, not mobile banking, not actual bankers and not even the bank manager. I have no access to my money or my accounts. No one is capable of solving this international problem. I've called, emailed, sent people into physical banks in Cape Town, and no one is able to help me. Now I want to close my account and get my money out, and I can't even do that apparently. So now the bank is literally just *****ing my money. This is appalling service from a bank I've been banking with for 16 years.