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Prudence M

1 reviews | Active since Apr 2012

04 Jun 2020, 08:34

Terrible Service

Standard Bank is moving backwards for sure time will tell. I was charged so much on return of debit orders even on covid-19. Ramaphosa state it clear that we must not be charged interest on so on. But not with Standard Bank they have such a profit this time with return of debit orders, my employer change our pay day while we were home and I went to bank with letter asking for the assistance and I was never helped instead they charged me over thousand on unpaid debit orders. To make thing worst Standard Bank duplicated on my credit card I have asked so many time without respond then they decide that I will offset next month debit order and in the middle of the month I was charged again for another r return debit order and yet they still had my money. You get charged for return of a debit order and for they mistake od duplicating on my account I must understand.

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Replies (1)
Standard Bank
Standard Bank's reply04 Jun 2020, 15:44
Official
Dear Prudence 

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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