Terrible service

Good day <br> <br> I have attempted to speak to a consult regarding my home loan for two days now!.<br> Each time i call i end up waiting for over 12 minutes and the timescale provided by your automated service is aproximately 10 minutes. The information I require is urgent and important and I cannot find any assistance!.<br> <br> Yesterday i called a different department who wasnt of much assistance either, after I had explained my Issue to the consultant he provided me with the Home Loans contact details and didnt offer any further assistance.<br> <br> Extremely frustrated and dissapointed at the service Level offered at the bank.