Terrible Service!

I first tried to upgrade my account at the Mowbray branch as I was no longer a student when I went to collect a replacement card and the teller there told me that my account is not upgradable. Which lead me to want to close it.

End of September 2019 I tried to close my account at the Century City branch and was sent around. The guy at the reception desk had told me all I had to do was clear my balance (which was in arrears) and I would be able to close by account.

Spent long lines, withdrawing, and then depositing as well as in the line for closing my bank account, only for the SAME guy to then tell me that my account is still in arrears? What nonsense is this?

I went on social media last week as I was fed up, was told I would be contacted but no contact whatsoever, the regional manager apparently tried to call but how do you call someone during work hours? I gave them my mail as I was more than capable to respond there and was told I would get communication... Has there been any communication? NO.

Standard Bank is the epitome of slow and terrible service.