Terrible Service

Was at 8:45 the 31 December 2015 in Standard Bank. There are 30 people in line, and only one teller!!! I went up to the manager and her people and everybody is sitting and drinking coffee. I insisted to speaking to the area manager but he is on leave and nobody is in his place to follow up. A man by name Jaco spoke to his manager Frikkie van Eeden and his reply was \Dit is nou maar so"and we as customer just have to accept it. I want to know if this is what we are paying for with customer fees. Can anybody assist me with this problem. My points out of ten for Standard Bank is zero for service."""