Terrible Service

I arrived at the bank to open a fixed deposit account. I was helped by a kind patient service consultant named Andile Jiyane. It wasn't until her superior ( not sure of her name, Caucasian female with fiery red hair), came through and was uninterested in helping me. Firstly, I was not at fault but she dismissed me immediately and gave me no other options. She didn't even want to help and was not interested in trying to find a solution. I had to put my foot down. I have been with standard bank for years and this baffles me. Esp because what happend was a problem on the Standard Bank system. The laziness and the attitude are appualing. If it wasn't for Andile, I would have left. But for a superior up to behave like that? Terrible. I am very unhappy.