Terrible service

Terrible service. Trying to get an extension / readvance on a home loan. We had to go to the bank more than 6 times in order to get it sorted out (please note that we are working and have to take leave every single time to get to our branch) Today we inquired yet again, and was told that one of the forms was apparently not clear enough and the consultant had to forward it again to the home loans division. This is not our fault and again the process starts again and we have not received our money. We are not getting any feedback or updates. We just sit and wait to see NOTHING happening, and then have to send an email to inquire why nothing is happening. Every time some or other form was not completed correctly or they forgot to get a signature or forgot to complete a required form. Will seriously consider changing banks and will absolutely not recommend Standard Bank to anyone. The first time we were at the bank the consultant just did not submit the paperwork for a full week, because he needed more documents from us. He did not call us - after we inquired that is what he told us and then we had to go in and provide the paperwork. When would it have happened if we never followed up