1 reviews | Active since Dec 2014
Terrible service
I submitted an application for a further loan against my home in May. I sent through all the supporting documents.
A couple of weeks later the Standard Bank agent told me an assessor would get in touch to assess the property.
After that I heard nothing. I have now contacted the call center several times.
Each time I call I get a different explanation of what is going on - a completely different story. Yesterday I was told there had been a credit block on my account and that the account had been passed to the assessor, who would contact me soon.
Today I call again to check what is going on and I get told further supporting documents are needed, even though I have already submitted supporting documents.
Sometimes when I call in I have to do security verification, sometimes I don't. What is that?
I am supposed to have a prestige banker.. where is she?
What kind of garbage is this?
Very VERY annoyed.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.