Terrible service

Absolutely terrible! Please avoid at all costs. I have been living in the UK for the last 18 years, but still maintain savings and fixed deposit accounts. Around two years ago Standard Bank froze my savings account because of no activity, but I managed to provide the bank with proof that I live abroad to meet the FICA requirements. However, I was told that I needed to request an additional document by email, which we did. Despite this it appears as if the account was activated again, however, the bank did not return the money in the account that amounted to around R17,000. It is an absolute nightmare trying to deal with Standard Bank from abroad and I would advise everyone to avoid them.