Terrible service

Item: Standard Bank
Rating: 1
Author: Yvette N

Terrible service and call center without answers. I have opened a new account and my card was delivered to a branch that is now closed. Call the call center and they have no idea with what to do and I have money stuck in the card which I cannot transact out of on their useless app. I asked if I could send the id and proof of residence needed so I can at least cash send out of the account but no they aren't even able to do that. Worst mistake I made openly an account with them

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

22 Apr 2020, 14:18

Dear Yvette

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply22 Apr 2020, 14:18

Official

Dear Yvette

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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Yvette N's updateReviewer Update

22 Apr 2020, 14:19

I await your response

Yvette N's update22 Apr 2020, 14:19

Reviewer Update

I await your response

Yvette N's updateReviewer Update

23 Apr 2020, 11:00

I'm still waiting for a solution of how I'm gonna transact money out of this account. I have gotten no feedback and soon my kid is gonna need diapers and my money is stuck in this account

Yvette N's update23 Apr 2020, 11:00

Reviewer Update

I'm still waiting for a solution of how I'm gonna transact money out of this account. I have gotten no feedback and soon my kid is gonna need diapers and my money is stuck in this account

Standard Bank's replyOfficial

28 Apr 2020, 09:11

Dear Yvette

Please note feedback has been provided to you telephonically.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply28 Apr 2020, 09:11

Official

Dear Yvette

Please note feedback has been provided to you telephonically.

Kind regards

Complaint Resolution Centre
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