Terrible service

We have been trying since the 20/10/2022 to locate the whereabouts of a new fleet card for our company delivery vehicle and to date, nothing has been done to assist us in locating this card. this is the level of service that Standard bank gives their customers. read through the e-mails below and you will see how unhelpful they have been

From: *** <***> Sent: Monday, 17 October 2022 12:09 To: Accounts - Unitrade <***> Subject: Re: REQUESTING NEW FLEET CARD - DAMAGED - [***] Good day Please note replacement card has been ordered for Please ensure that previous card is destroyed. Please allow 2-3 days for courier. Please note all the e-mails received after 15h00 will only be actioned the following day.

From: Accounts - Unitrade Sent: Thursday, 20 October 2022 11:35 To: *** Subject: RE: REQUESTING NEW FLEET CARD - DAMAGED - [***]

Good day

Trust that you are well.

Doing a follow- up on the email below , regarding the new fleet card as this is very urgent.

From: Ricardo Govindsamy - Unitrade Sent: Friday, 21 October 2022 07:13 To: *** Subject: RE: REQUESTING NEW FLEET CARD - DAMAGED - [***] Importance: High

Good morning,

Kindly note that the new fleet card has not been delivered as yet. This vehicle is without a card and is leaving to Port Elizabeth this evening. I require that card to be here by no later than 13:00 today

Kindly acknowledge receipt of this email and provide an update urgently.

***; *** Fri 21 Oct 2022 16:58

Good day,

This is now the 3rd email requesting an update on the delivery of this fleet card. The email sent this morning was not actioned and we have not received the new fleet card for this vehicle. Your service has been nothing less than unprofessional and I will be contacting higher management regarding this.

One of my staff members called this morning for a tracking number for the card that was with the courier and was told that a tracking number was not available. How is it, that the tracking number was not available when the lady said the card was collected by the courier?

My vehicle was scheduled to leave this evening to Port Elizabeth and due to us not receiving this card we have had to delay our delivery as the vehicle cannot leave without having the new card. We are a medical supplies company and delaying deliveries to the hospitals is not something that we can afford.

Since my email sent this morning at 07:13, I have not received any feedback regarding this after explaining in the email that the vehicle was scheduled to leave this evening.

I am not impressed with the level of service from your department.

From: Complaint Resolution Centre <***> Sent: Saturday, 22 October 2022 10:37 To: Ricardo Govindsamy - Unitrade <***> Cc: Fleet.Complaints <***>; SFMSJHB <***>; SFMS Lost Cards <***> Subject: RE: REQUESTING NEW FLEET CARD - DAMAGED - [***]

Dear Ricardo

We hope that you are doing well and keeping safe Thank you for reaching out to the Standard Bank complaints department. Please note that your complaint has been referred to the Standard Bank Fleet Division.

From: SFMS Lost Cards <***> Sent: Tuesday, 25 October 2022 13:47 To: ****ison, Staci-Lea S <Staci-Lea.*******>; JHB Hatch <***> Cc: Hlongwani, Lindsay L <***>; Marshall, Natasha N <***>; Accounts - Unitrade <***> Subject: RE: ***7 - UNITRADE 1032 CC Importance: Low

Good day, Please note that for card deliveries you should contact ***