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merike W
1 reviews | Active since Feb 2014
16 Feb 2024, 13:54
Terrible service
Swrvice is terrible @ mall @ carnival no good service..... and making up excusess why there service is bad.....after 26 years with standard bank I will close my account. Will never refer anybody to bank with Standard bank this is nou already the serveral time this branch is terrible
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
16 Feb 2024, 14:00Hi Merike
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Feb 2024, 14:00
Official
Hi Merike
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
mW
merike W's updateReviewer Update
16 Feb 2024, 14:14If this was only once off terrible service. I wouldnt have complainted but the branch at Mall @ Carnival is always terrible. You can close that branch as the type of service a person receives is terrible. Walk out of Standard Bank that gives terrible service into Absa and they assisted me urgently with any complains
mW
merike W's update16 Feb 2024, 14:14
Reviewer Update
If this was only once off terrible service. I wouldnt have complainted but the branch at Mall @ Carnival is always terrible. You can close that branch as the type of service a person receives is terrible. Walk out of Standard Bank that gives terrible service into Absa and they assisted me urgently with any complains
Standard Bank's replyOfficial
16 Feb 2024, 14:27Hi Merike
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Feb 2024, 14:27
Official
Hi Merike
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
19 Feb 2024, 15:54Hi Merike
We appreciate you taking our call. Our branch team verified that you visited the bank today, and they expressed regret for the quality of service. They also promised to escalate the issue with your RCP interest rate further.
In the meantime, we will be closing the matter but we are available to you should you need assistance.
We appreciate you taking our call. Our branch team verified that you visited the bank today, and they expressed regret for the quality of service. They also promised to escalate the issue with your RCP interest rate further.
In the meantime, we will be closing the matter but we are available to you should you need assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply19 Feb 2024, 15:54
Official
Hi Merike
We appreciate you taking our call. Our branch team verified that you visited the bank today, and they expressed regret for the quality of service. They also promised to escalate the issue with your RCP interest rate further.
In the meantime, we will be closing the matter but we are available to you should you need assistance.
We appreciate you taking our call. Our branch team verified that you visited the bank today, and they expressed regret for the quality of service. They also promised to escalate the issue with your RCP interest rate further.
In the meantime, we will be closing the matter but we are available to you should you need assistance.
Kindest regards,
Standard Bank Social Media Team
mW
merike W's updateReviewer Update
27 Feb 2024, 16:10Good day
Im still waiting for feedback from the branch regarding RCP
Tried to phone the branch yesterday and today number only goes to voice mail.
Can you please advise when feedback will be given??
Im still waiting for feedback from the branch regarding RCP
Tried to phone the branch yesterday and today number only goes to voice mail.
Can you please advise when feedback will be given??
mW
merike W's update27 Feb 2024, 16:10
Reviewer Update
Good day
Im still waiting for feedback from the branch regarding RCP
Tried to phone the branch yesterday and today number only goes to voice mail.
Can you please advise when feedback will be given??
Im still waiting for feedback from the branch regarding RCP
Tried to phone the branch yesterday and today number only goes to voice mail.
Can you please advise when feedback will be given??
Standard Bank's replyOfficial
27 Feb 2024, 16:41Good day Merike
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 16:41
Official
Good day Merike
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***