Terrible Service

Item: Standard Bank
Rating: 1
Author: Sherick V

Almost 2 weeks since my Credit application!

I was told it was approved and Welcome to the Standard bank card division.

This is terrible service!!

I have still not had a reply for my application.

I have been approved and all that was needed was my documents which has now been sent 3 times!

I have now spoken to 3 different people when calling the call centre.

No-one can seem to help me.

Cos my application is part of Online applications.

And there is no way to speak to online applications only via email _ According to call centre agents

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 May 2020, 09:42

Dear Sherick
Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply11 May 2020, 09:42

Official

Dear Sherick
Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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Standard Bank's replyOfficial

18 May 2020, 13:45

Hello Sherick

Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to on 12/05/2020.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply18 May 2020, 13:45

Official