TT
Tim T
1 reviews | Active since Mar 2013
21 Dec 2020, 11:10
Terrible Service
Standard Bank NewMarket Mall Alberton made me stand in the queue for 3 hours just for them to tell me that I couldn't make a withdrawal when I got to the teller. 3 employees asked me why I needed to go into the branch and I told them that I needed to make a withdrawal and they showed me where to stand hours later I'm told I cannot make a withdrawal. I AM LIVID!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Dec 2020, 03:12Dear Timotei
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply22 Dec 2020, 03:12
Official
Dear Timotei
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
12 Jan 2021, 07:54Good day Timotei
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards
Complaint Resolution Centre
Standard Bank's reply12 Jan 2021, 07:54
Official
Good day Timotei
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards
Complaint Resolution Centre