Terrible service

I am selling one of my motor vehicles and the purchaser has app**** for a loan via Standard Bank (PS Direct).<br> <br> The service has been nothing but shocking, culminating with the contact person (Quincy) being off ill and no-one else even bothering to pick up on his matters until the purchaser called to query the lack of response. Then, STILL, the new contact did not have access to all correspondence between Quincy and myself/purchase. Really guys, you need to up your game! And I say this as a Prestige client!