Terrible service.

Went to Standard bank Sandton branch because I wanted to open a new account. Explained that at the help desk. The lady wrote my name and number and instructed me to sit down. As I was sitting for almost an hour, another gentleman came to the help desk to open a new account as well. As we were sitting, a few minutes later a consultant came and called the gentleman to be assisted. I was shocked. Was it because the gentleman is Indian?. I was there for almost 2 hours without being assisted. I ended leaving. The service is really bad and I am glad I did not open the account. How do I trust you with my money after being treated like this. Standard bank, I am really disappointed in you.