RS
Rayhan S
1 reviews | Active since Feb 2026
27 Feb 2026, 14:02
Terrible service
Hi I have an app**** to upgrade my Standard Bank account from my mo account to activate. A man named Nkosinathi assisted me very quickly by making a sale just after I went on the website. I asked him about how long would it take for my new bank card to be delivered as I need it he said to be about 5 to 7 days I am really upset with this service of Standard Bank. it has been 2 weeks now almost 3 with no communication about my card I called in they said my card is by couriers last week, i called in again to find out about my card they said they have influx of calls I requested for them this morning to call be back but still haven’t received any calls I’m thinking of cancelling every account with them.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 Feb 2026, 14:02Dear Rayhan,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2026, 14:02
Official
Dear Rayhan,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
RS
Rayhan S's updateReviewer Update
02 Mar 2026, 11:40Hi I just wanted to say Standard Bank service absolutely sucks would not recommend any one to join them or open up an account with them so Standard Bank apparently called me today to tell my card would be delivered to a branch to pick up when I specifically told two agents that have called and confirmed my phone home address and they said on the recorded line it would be delivered today I guy called said your card would be delivered to a branch and I explained to that guy I work which why I specifically told them to deliver it to my home address now he says the delivery company will call me to confirm my work at address and keep in mind I’ve have already been waiting 3 weeks for my card now they not sure when they will deliver it to my work address
RS
Rayhan S's update02 Mar 2026, 11:40
Reviewer Update
Hi I just wanted to say Standard Bank service absolutely sucks would not recommend any one to join them or open up an account with them so Standard Bank apparently called me today to tell my card would be delivered to a branch to pick up when I specifically told two agents that have called and confirmed my phone home address and they said on the recorded line it would be delivered today I guy called said your card would be delivered to a branch and I explained to that guy I work which why I specifically told them to deliver it to my home address now he says the delivery company will call me to confirm my work at address and keep in mind I’ve have already been waiting 3 weeks for my card now they not sure when they will deliver it to my work address